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BOOKING FAQ - All your questions answered

Everything you need to know about renting bikes, daypacks, and hammocks at Docksta Havet Base Camp.

We've answered the most common questions about booking, payment, cancellation, damage policy, and logistics. Can't find what you're looking for? Message us on WhatsApp (+46.763136628) or email.

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DEPOSIT & PAYMENT

• Q1: Do I need to pay a deposit?
  A: No. We operate on trust. Payment is due at pickup via Swish, card, or cash. No hidden fees, no deposit required.

• Q2: What payment methods do you accept?
  A: Swish (Sweden), credit/debit card (iZettle), or cash (SEK or Euro). All methods accepted at pickup.

• Q3: Can I pay online in advance?
  A: Not yet, but you can reserve via WhatsApp and pay at pickup. For groups of 5+, we can arrange advance payment if needed.

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BOOKING & CANCELLATION

• Q4: Do I need to book in advance?
  A: For solo travelers or small groups (2-4 people), no. Just show up. For groups of 5+, message us on WhatsApp to guarantee availability.

• Q5: What if I need to cancel my booking?
  A: Free cancellation up to 24 hours before pickup. Message us on WhatsApp or email. We'll confirm immediately. No questions asked.

• Q6: What if I cancel last-minute (within 24 hours)?
  A: We understand plans change. Contact us anyway—we'll do our best to help. Weather cancellations? Always free.

• Q7: What if I don't show up (no-show)?
  A: We'll hold your gear for 1 hour after scheduled pickup time, then release it for other guests. Message us if you're delayed.

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RENTAL DURATION & EXTENSION

• Q8: Can I rent for multiple days?
  A: Yes! Daily rates apply. Multi-day rentals (3+ days) get 15% discount.

• Q9: Can I extend my rental?
  A: Yes! Message us on WhatsApp or let us know when you return. We'll extend if bikes are available. You'll pay the additional day(s) at the daily rate.

• Q10: Can I pick up gear the night before?
  A: Yes, if arranged in advance. Message us on WhatsApp to coordinate evening pickup. This works especially well for early morning adventures.

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DAMAGE & LIABILITY

• Q11: What if I damage the bike or gear?
  A: We trust you. Normal wear and tear? No problem. Accidents happen? We'll sort it. We're not in the business of penalizing accidents. Contact us and we'll figure it out.

• Q12: What if I lose or damage something valuable?
  A: Be honest with us. We'll assess the situation. For theft or intentional damage, we may ask for compensation, but we're reasonable and fair.

• Q13: What's covered if the bike breaks during my rental?
  A: We maintain our bikes well. If something breaks due to normal use, we'll assist in finding local repair help or provide a replacement bike.

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LOGISTICS & PICKUP

• Q14: What if I arrive late for pickup?
  A: No problem. Message us on WhatsApp with your updated arrival time. We're flexible and will adjust.

• Q15: Can I leave my car parked while I bike?
  A: Yes! Parking is free when you rent a bike. Your car is safe in our assigned lot.

• Q16: What if the weather is bad?
  A: We'll be honest about conditions. Light rain? Sometimes it adds to the adventure. Heavy rain or storms? We'll help you decide or suggest waiting it out at the Club House.

• Q17: What information do you need when I book?
  A: Just tell us:

  • What you want to rent (bike, daypack, hammock, kit)

  • How many people

  • Pickup date and approximate time

  • Your name and contact (WhatsApp or email)

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SPECIAL CASES

• Q18: Can I rent if I'm not staying at Docksta Havet?
  A: Absolutely! Our rental service is for everyone—Airbnb guests, marina sailors, and external visitors.

• Q19: Can I combine bike rental with other experiences?
  A: Absolutely. Add a Skogspaus forest immersion, book an Airbnb stay, or combine with marina mooring. It's all possible.

• Q20: Do you offer gift vouchers?
  A: Not yet, but we're working on it! For now, you can book on behalf of someone else and let us know their name when you contact us.

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CANCELLATION POLICY (DETAILED)

• Free Cancellation:
  Cancel up to 24 hours before pickup for a full refund or reschedule. No questions asked.

• Last-Minute Cancellation (Within 24 Hours):
  We understand plans change. Contact us anyway—we'll do our best to accommodate. Weather-related cancellations are always free.

• No-Show Policy:
  We'll hold your gear for 1 hour after scheduled pickup time. After that, we release it for other guests. If you're running late, message us on WhatsApp and we'll adjust.

• Weather Cancellation:
  Full flexibility. If weather conditions are unsafe (heavy rain, storms, high winds), we'll reschedule or refund—no questions asked. Your safety is our priority.

• How to Cancel:
  Message us on WhatsApp or email us. We'll confirm your cancellation immediately.

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PAYMENT METHODS (DETAILED)

• Accepted Payment Methods:

• - Swish (Sweden): Fastest and most convenient for Swedish residents. Pay at pickup.
  - Credit/Debit Card (iZettle): We accept Visa, Mastercard, and other major cards. Pay at pickup.
  - Cash (SEK or Euro): We accept both Swedish Kronor and Euro. Pay at pickup.

• No Deposit Required:
  We operate on trust. Payment is due at pickup. No hidden fees, no advance payment, no deposit.

• Advance Payment (Groups 5+):
  For large groups, we can arrange advance payment via bank transfer if needed. Contact us to arrange.

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STILL HAVE QUESTIONS? CONTACT US

We're here to help. Message, email, or just show up.

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READY TO BOOK YOUR GEAR?

All your questions answered? Great! Choose your rental, pick your date, and message us. We'll confirm in minutes.